Master in Service Management is a programme specially designed to prepare the graduates with new knowledge and insights in the field of service management. This programme leverages on the unique integration of various disciplines such as service management, information technology, and communication to ensure the graduates are equipped with all the necessary skills and knowledge to prosper in the industry.

An important part of our value proposition is also the invaluable international network of academics and business practitioners who are involved in developing and participating in this programme.

This program is designed

• to provide students with cutting edge knowledge & insights to take service management into the 21st century

• to leverage on transdisciplinary integration in building the requisite skills & knowledge to take the industry to the next level

• to successfully navigate the practical landscape of service management through the effective application of theory into practice

• to deepen students' knowledge of applied service management to undertake practical fieldwork leading to a doctoral degree

• Bachelor's Degree (Hons) in related fields of study from UiTM or other universities recognized by UiTM Senate (minimum CGPA 2.75)

• Bachelor's Degree in related fields of study from universities recognized by UiTM Senate (minimum CGPA 2.50) WITH at least 5 years of working experience in executive level

• Other qualification equivalent to Bachelor's Degree (Hons) in related areas recognized by UiTM Senate

• Passed level 7 accreditation of Prior Experiential Learning (APEL A) evaluation from Malaysian Qualifications Agency (MQA)

• Malaysians citizen only

• 30 years old and above upon application

• Has working experience on related areas

• Recognized Diploma/ A-level/ Equivalent Qualifications

• Candidate without a *QUALIFICATION or *WORKING EXPERIENCE in related business and management area must undergo appropriate prerequisite courses determined by UiTM and meet the minimum CGPA based on (i) to (ii)

• International Students

Pass an interview with the Faculty Postgraduate Committee

Semester 1

• Customer Relationship Management

• Service Support Technologies

• Research Methods

Elective (Please choose any 1 (ONE) elective only)

• Communication for Service Business

• Managing Training and Development

Semester 2

• Service Analytics

• Quality Management in Service Industry

• Trends in Service Management

Elective(Please choose any 1 (ONE) elective only)

• Consumer Psychology

• Strategic Human Resource Management

Semester 3

• Service Management Research Project

• Leadership in Service Management

• Intermediate Service Management

Semester 1

• Customer Relationship Management

• Service Support Technologies

• Research Methods

Semester 2

• Service Analytics

• Trends in Service Management

• Quality Management in Service Industry

Elective (Please choose any 1 (ONE) elective only)

• Communication for Service Business

• Managing Training and Development

Semester 3

• Trends in Service Management

• Leadership in Service Management

Elective (Please choose any 1 (ONE) elective only)

• Consumer Psychology

• Strategic Human Resource Management

Semester 4

• Service Management Research Project

• Intermediate Service Management

• Local: approximately RM 6,338 (full time), RM7,050 (part time)

• International: approximately RMl 2,71O (full time)

• Fees are subject to change

• Full time (1 ½ years)

• Part-Time (2 years)

To apply, please visit:

http://www.onIine.uitm.edu.my/ipsis
Program Code - BA776

• UiTM Shah Alam