Master in Customer Service Management is a programme specially designed to prepare the customer service executives with new knowledge and insights in the field of customer service management. This programme leverages on the unique integration of various disciplines such as service management, information technology, and communication to ensure the graduates are equipped with all the necessary skills and knowledge to prosper in the industry.
An important part of our value proposition is also the invaluable international network of academics and business practitioners who are involved in developing and participating in this programme.