- Category: Customer Services
Profile | ![]() |
|
1. | Phone | +603-3258 5134 |
2. | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
3. | Room No. | FSK6 15-054 |
4. | Academic Position | Lecturer |
5. | Qualification and Granting Institution | MBA (Marketing), Universiti Teknologi MARA |
6. | Current Academic Responsibilities | Course Coordinator BA240 & BA245 |
7. | Area of Interest | Tourism Marketing and Customer Experience |
8. | Publications |
1. Google Scholar 2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS |
- Category: Customer Services
Profile | ![]() |
|
1. | Phone | +603-5544 4727 |
2. | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
3. | Room No. | |
4. | Academic Position | Senior Lecturer |
5. | Qualification and Granting Institution | PhD, Universiti Putra Malaysia |
6. | Current Academic Responsibilities | Teaching |
7. | Area of Interest | Customer Service, Service Quality, Complaining Behaviour |
8. | Publications |
2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS |
- Category: Customer Services
Profile | ![]() |
|
1. | Phone | +603-3258 5131 |
2. | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
3. | Room No. | FSK6 13-090 |
4. | Academic Position | Senior Lecturer |
5. | Qualification and Granting Institution | Master of Science (Consumer Science) |
6. | Current Academic Responsibilities | Teaching |
7. | Area of Interest | Customer Satisfaction and Dissatisfaction, Customer Relationship Management, Service Management |
8. | Curriculum Vitae (CV) | |
9. | Publications |
2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS |
- Category: Customer Services
Profile | ![]() |
|
1. | Phone | +603-3258 5144 |
2. | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
3. | Room No. | FSK6 13-065 |
4. | Academic Position | Lecturer |
5. | Qualification and Granting Institution | Master in Office Systems Management, UiTM |
6. | Current Academic Responsibilities | Course Coordinator BA233 / BA234 |
7. | Area of Interest | Customer Service Management, Leadership, Quality Management |
8. | Curriculum Vitae (CV) | |
9. | Publications |
2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS |
- Category: Customer Services
Profile | ![]() |
|
1. | Phone | +603-3258 5030 |
2. | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
3. | Room No. | FSK6 15-050 |
4. | Academic Position | Senior Lecturer |
5. | Qualification and Granting Institution | Master in Office Systems Management, Universiti Teknologi MARA |
6. | Current Academic Responsibilities | Resource Person Academic Project and Practical Training for BA234 |
7. | Area of Interest | Customer Service, Marketing, Consumer behaviour & Neuromarketing |
8. | Curriculum Vitae (CV) | |
9. | Publications |
2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS |