Customer Services

: Category: Customer Services

	Profile

1.	Phone	+603-3258 5134

2.	Email	This email address is being protected from spambots. You need JavaScript enabled to view it.

3.	Room No.	FSK6 15-054

4.	Academic Position	Lecturer

5.	Qualification and Granting Institution	MBA (Marketing), Universiti Teknologi MARA

6.	Current Academic Responsibilities	Course Coordinator BA240 & BA245

7.	Area of Interest	Tourism Marketing and Customer Experience

8.	Publications	1. Google Scholar 2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS

: Category: Customer Services

	Profile

1.	Phone	+603-5544 4727

2.	Email	This email address is being protected from spambots. You need JavaScript enabled to view it.

3.	Room No.

4.	Academic Position	Senior Lecturer

5.	Qualification and Granting Institution	PhD, Universiti Putra Malaysia

6.	Current Academic Responsibilities	Teaching

7.	Area of Interest	Customer Service, Service Quality, Complaining Behaviour

8.	Publications	1. Google Scholar 2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS

: Category: Customer Services

	Profile

1.	Phone	+603-3258 5131

2.	Email	This email address is being protected from spambots. You need JavaScript enabled to view it.

3.	Room No.	FSK6 13-090

4.	Academic Position	Senior Lecturer

5.	Qualification and Granting Institution	Master of Science (Consumer Science)

6.	Current Academic Responsibilities	Teaching

7.	Area of Interest	Customer Satisfaction and Dissatisfaction, Customer Relationship Management, Service Management

8.	Curriculum Vitae (CV)

9.	Publications	1. Google Scholar 2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS

: Category: Customer Services

	Profile

1.	Phone	+603-3258 5144

2.	Email	This email address is being protected from spambots. You need JavaScript enabled to view it.

3.	Room No.	FSK6 13-065

4.	Academic Position	Lecturer

5.	Qualification and Granting Institution	Master in Office Systems Management, UiTM

6.	Current Academic Responsibilities	Course Coordinator BA233 / BA234

7.	Area of Interest	Customer Service Management, Leadership, Quality Management

8.	Curriculum Vitae (CV)

9.	Publications	1. Google Scholar 2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS

: Category: Customer Services

	Profile

1.	Phone	+603-3258 5030

2.	Email	This email address is being protected from spambots. You need JavaScript enabled to view it.

3.	Room No.	FSK6 15-050

4.	Academic Position	Senior Lecturer

5.	Qualification and Granting Institution	Master in Office Systems Management, Universiti Teknologi MARA

6.	Current Academic Responsibilities	Resource Person Academic Project and Practical Training for BA234

7.	Area of Interest	Customer Service, Marketing, Consumer behaviour & Neuromarketing

8.	Curriculum Vitae (CV)

9.	Publications	1. Google Scholar 2. PRISMa 3. ResearchGate 4. Academia 5. SCOPUS